The Healthcare Practitioner's Portal for Medicare Approved Orthopedic Braces and Splints
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Empire Orthopedic Supply Return Policy

RETURN POLICY:
Empire Orthopedic Supply Corp allows for its customers to return unused products in their original, sealed packaging. Before returning any product, email us at;
orders@empireorthosupply.com for a Return Authorization number.  Please include the Invoice or Order # and the products you are looking to return in your email. 

Return authorizations are only accepted via email so there is no discrepancies.  We will reply to you via email with the RA number. 

All Returns are subject to the following restocking fees:
0-30 Days: 15%
31-60 Days: 25%
No returns will be accepted 60 days after date on invoice unless otherwise agreed to.

Credit or refund (less the restocking fee) will be applied to the account once the product has been received, inspected and approved for re-stocking.

Shipping expenses to return products are to be paid by the customer.